Title:   Clinical Nurse Manager- Care Management

Reports to: Senior Director of Nursing 

Direct Reports: RN, Care Manager & Medical Assistant 

Indirect Reports: None

About Us:

myLaurel is the leader in home-based acute care tailored to the needs of frail, elderly, and complex patients. Our Recovery at Home, Rapid Advanced Care, and Acute Care at Home models provide unmatched readmission prevention and utilization reduction solutions for high-risk populations. By treating in place in their homes with a team of compassionate, advanced practitioners, myLaurel ensures patients avoid the conventional acute care journey from ER to admission to post-acute care, creating dramatic cost savings, avoiding hospital-acquired conditions, and radically improving the patient and caregiver experiences. 

 myLaurel Health has three clinical service programs: 

• Recovery at Home: post-hospital discharge program  
• Rapid Advanced Care: on-demand in-home acute care
• Acute Care at Home: ED, Observation, and inpatients are discharged home, and advanced care is  continued in the home, and simultaneously transition care is provided, significantly reducing readmissions 

These three programs provide a unique utilization reduction and readmission prevention solution.

Join our incredible care team as a Nurse Manager of our Care Management Team.  This position is an exciting opportunity for a registered nurse with leadership aspirations who wants to move beyond traditional bedside care and make a broader impact on patient outcomes. As the Nurse Manager – Care Management, you will guide a team of RNs delivering compassionate, patient-centered care to frail, elderly, and complex patients—primarily in their homes or through virtual care models.

You’ll collaborate closely with an interdisciplinary team, support clinical triage protocols, and lead initiatives that ensure patients receive the right care at the right time. We’re looking for a leader who is tech-savvy, clinically sharp, empathetic, and thrives in a fast-paced, evolving healthcare environment. If you're ready to lead with purpose and help shape the future of care delivery—apply now and join us in bringing safe, high-quality care into the homes of those who need it most.

Summary Description

This position is for a full-time Registered Nurse, Care Manager (CM) Manager,  who is responsible for the day-to-day leadership, coordination, and oversight of the Care Management Nursing Team. This role supports the implementation of nursing programs that ensure clinical excellence, patient safety, and a positive care experience across all markets. The RN Manager will work closely with the Senior Director of Nursing to help operationalize quality initiatives and nursing workflows, ensuring alignment with organizational goals.

Key Responsibilities:

• Supervise the daily operations of the Care Management Nursing Team, ensuring consistent delivery of high-quality, patient-centered care.
• Serve as a primary point of contact for nursing staff for clinical guidance, escalation, and operational questions.
• Manage scheduling, caseload assignments, and resource allocation
• Collaborate with the Senior Director of Nursing to implement care standards, protocols, and policies that promote patient safety and satisfaction.
• Monitor and report on nursing team performance, including call cadence, documentation quality, and care coordination outcomes.
• Assist in onboarding, training, and mentoring of new nursing team members.
• Participate in interdisciplinary meetings and collaborate with other departments to ensure smooth care transitions and resolution of patient needs.
• Support the quality and patient safety program by participating in root cause analyses, chart reviews, and process improvement initiatives as assigned.
• Review trends in patient outcomes, readmissions, emergency visits, and care gaps to guide clinical priorities.
• Manage and resolve escalated concerns from patients or their families.
• Help identify gaps in workflow, communication, or training, and proactively recommend improvements to leadership.
• Assist in after-care and clinical triage oversight as needed, ensuring timely and appropriate responses.
• Maintain knowledge of organizational policies, clinical guidelines, and national quality initiatives relevant to nursing practice.
• Be available to rotate on call weekends for supervising daily operations. 

Requirements

• Active RN license in good standing (multi-state or applicable to primary market)
• Minimum 5 years of clinical nursing experience, with 2+ years in care management, case management, or triage nursing
• At least 2 years of supervisory or team lead experience preferred
• Strong knowledge of healthcare documentation standards and patient safety practices
• Proficient in using EHR systems and communication tools (Google Suite, MS Office, etc.)
• Experience in a startup or fast-paced healthcare environment preferred

Key Performance Indicators (KPIs)

• Timeliness and quality of care coordination
• Team adherence to documentation standards
• Nurse retention and engagement
• Timely resolution of escalated issues
• Contribution to quality improvement initiatives

Key Competencies

• Strong leadership and team-building skills
• Excellent interpersonal, verbal, and written communication skills
• Strong clinical judgment and ability to prioritize in a fast-paced environment
• Demonstrated ability to mentor and support a remote clinical team
• Detail-oriented with strong time management and organizational skills
• Commitment to patient safety and clinical excellence

Special Considerations

• Must have a secure/private area with a door in the home to work from
• Reliable broadband internet (minimum 20 Mbps download / 5 Mbps upload)
  Ability to travel up to 10% for market visits or team events
• Flexible availability, including occasional evenings or weekends as needed

Location: Remote

Employee Classification: Exempt