Director of Partner Operations

Remote

Full Time

Manager/Supervisor

🌎 Director of Partner Operations (Remote w/ 50% Travel)

📍 Location: Remote, U.S. Based (Up to 50% Travel)
📅 Schedule: Full-Time

💰$150,000 to $165,000 Annually

💼 Department: Partner Operations
📈 Reports To: Senior Director of Partner Operations

About myLaurel

At myLaurel, we’re transforming acute care by delivering high-quality, hospital-level services into patients’ homes. Our programs—Recovery at Home, Rapid Advanced Care, and Acute Care at Home—are designed to reduce unnecessary hospital visits, improve patient outcomes, and empower vulnerable populations to receive safe, timely care where they live.

We partner with health plans, PACE programs, and hospital systems to drive innovation in care delivery, optimize performance, and radically improve patient and caregiver experience.

About the Role

We’re seeking a strategic and results-driven Director of Partner Operations to lead the day-to-day operational performance and health of our key partner accounts. You’ll work closely with health plans, PACE programs, and hospital systems, ensuring seamless implementation, issue resolution, and ongoing program delivery.

You’ll play a critical role in building strong, trust-based relationships with internal teams and external stakeholders, while driving operational excellence, partner satisfaction, and measurable outcomes.

What You’ll Do

🌐 Partner Management

Own day-to-day operations for assigned health plan and PACE partners
Support initiatives and operational workflows for hospital system partners
Lead partner onboarding and ongoing execution of new and existing programs
Monitor and manage partner satisfaction, program health, and key deliverables

🤝 Relationship Management

Serve as primary point of contact for operational matters with assigned partners
Build strong relationships with mid-to-senior level leaders at partner organizations
Collaborate cross-functionally with clinical, sales, product, and tech teams

📊 Issue & Performance Management

Proactively manage partner issues and act as an escalation point for resolution
Oversee reporting and performance tracking for partner programs
Identify opportunities for partner growth and expansion

🏅 Operational Excellence

Champion delivery standards, SOPs, and program metrics
Lead continuous improvement initiatives to streamline processes and improve outcomes
Develop and maintain partner-facing dashboards and internal reporting

What We’re Looking For

Bachelor’s degree in Business, Healthcare Admin, or a related field
5+ years in operations, account management, or partner success—preferably in healthcare (health plans, hospital systems, or PACE programs)
Strong grasp of healthcare operations and workflows
Proven success in partner management, onboarding, and ongoing delivery
Exceptional communication and stakeholder engagement skills
Analytical mindset with performance tracking and reporting experience
Flexible to travel up to 50%, as required

Why You’ll Love Working Here

🚀 Join a mission-driven team delivering hospital care in the home
🌱 Fast-growing, innovative startup with real impact
🤝 Collaborative, supportive, and high-accountability culture
💻 Remote-first team with flexibility and autonomy

Ready to help reshape healthcare from the inside out? Apply today.

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Do you have 5 or more years of experience managing partner operations, account management, or service delivery in healthcare (e.g., health plans, hospital systems, or PACE)?*

Are you comfortable traveling up to 50% of the time for partner meetings and site visits?*

Have you led the implementation or onboarding of new healthcare partner programs?*

Briefly describe a time you successfully resolved a major operational issue for a partner or client.*

Do you have experience collaborating with cross-functional teams (e.g., clinical, product, tech, sales) to meet partner objectives?*

Please describe your experience with hospital throughput. How have you helped improve patient flow, reduce delays, or support discharge processes in your previous role(s)? Be as specific as possible, including any metrics or outcomes if available*

Can you share a time when you had to travel unexpectedly for work? How did you handle it?*

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