Director of Partner Operations

Remote

Full Time

Business Development

Senior Manager/Supervisor

Director of Partner Operations (Hospital Systems Focus) - REMOTE

Compensation: $150,000 - $165,000 Annually

Drive Clinical Integration and Strategic Outcomes for Leading Health Systems

Location: Fully Remote (U.S.) | Travel: Up to 50% Required

About the Role

We are seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of our key hospital and health system partnerships. This pivotal role requires a strong fusion of clinical knowledge, expert project management, and strategic account leadership to drive the successful implementation, adoption, and ongoing clinical value realization of our programs within complex hospital environments. You will be the dedicated operational and strategic leader, ensuring seamless integration and achieving defined clinical and operational outcomes.

Key Responsibilities & Impact

1. Strategic Partnership & Clinical Engagement

Account Ownership: Serve as the dedicated operational lead for assigned hospital system partners, owning overall relationship health, partner satisfaction, and driving the achievement of established clinical outcomes.
Deep Clinical Integration: Engage directly with hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and ensure seamless integration of our programs into existing hospital workflows.
Value Realization: Proactively identify growth opportunities by continuously demonstrating the clinical and economic ROI of the partnership to executive stakeholders.
Relationship Cultivation: Build and maintain high-trust, long-term relationships with mid-to-senior level hospital executives.

2. Program/Project Implementation Leadership

End-to-End Management: Lead and execute the full project lifecycle for new partner implementations, including detailed planning, resource allocation, and risk management.
Implementation Oversight: Drive the clinical and operational onboarding process, ensuring rapid time-to-value and smooth integration with hospital IT/EMR systems.
Cross-Functional Coordination: Act as the primary operational hub, expertly coordinating internal teams (Product, Clinical Ops, Technology) to meet partner commitments and milestones.

3. Operational Performance & Governance

Performance Tracking: Oversee performance governance, and present regular, data-driven operational and clinical health reports to executive stakeholders, both internal and external.
Issue Resolution: Act as the highest-level operational escalation point, managing and resolving complex clinical workflow issues swiftly to minimize disruption.
Analytics & Strategy: Translate performance reports and KPIs into actionable strategic plans and operational adjustments necessary to meet or exceed targets.

Qualifications & Expertise

Experience: 5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space.
Education: Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field.
Clinical Knowledge: Strong, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery.
Project Leadership: Proven expertise in leading and managing large-scale, complex implementation projects, demonstrating exceptional organizational skills.
Executive Communication: Exceptional executive-level communication, presentation, and negotiation skills, with proven ability to influence hospital administrators and clinical leadership.
Travel: Ability to travel up to 50% to manage critical partner relationships and implementations.

Benefits & Perks

We offer a competitive compensation package and a mission-driven culture focused on growth, collaboration, and patient care.

💻 Fully Remote – Work from anywhere in the U.S.
🏖️ Unlimited Vacation (after 90 days)
💡 Choice of 6 Aetna Medical Plans (effective after 1 month)
🦷 Dental & Vision Coverage
💰 401(k) Plan
💻 Company-provided laptop & accessories
❤️ Mission-driven culture focused on growth and patient care.

APPLY NOW to lead our most strategic hospital partnerships!

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The majority of this role focuses on driving operational success within complex hospital and health systems. Can you describe a specific, large-scale clinical program implementation or strategic integration project you led within a major hospital system? What was the financial or clinical outcome (ROI) you were responsible for achieving?*

This role requires deep engagement with hospital executives (CMOs/CNOs) and an understanding of clinical workflows. Give an example of a time you had to successfully influence a C-suite clinical leader to adopt a significant change to their existing clinical pathway. What clinical knowledge did you leverage to build credibility and secure their buy-in?*

You will own the end-to-end implementation lifecycle. Describe the complexity of the largest, most challenging implementation project you have managed in terms of duration, cross-functional dependencies (e.g., IT/EMR integration), and resources involved. What project management methodology did you rely on most heavily?*

As Director, you will oversee performance governance and present data-driven reports to executives. When a partner program was significantly underperforming against its key operational or clinical targets, how did you use data and governance structures to diagnose the root cause and implement an operational pivot to get back on track?*

This position is fully remote but requires the ability to travel up to 50% domestically to manage critical partner relationships and implementations. Do you have any conflicts or reservations regarding the required travel commitment?*

The compensation range for this Director role is $150,000 to $165,000 annually, plus a comprehensive benefits package. Does this compensation range align with your expectations for a Director of Partner Operations role with an up to 50% travel commitment?*

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